Refund and Returns Policy

Last updated: September 29, 2026

To the person holding a dress that did not work out: this letter is the road back to Little Rock, priced by reason and dated at every step. The figures agree with the Shipping Policy and with the line under each dress.

Return window: 30 days from the delivery scan

Window: 30 days. Start: the carrier's delivered scan, not the order date. A dress that took 15 business days to reach you keeps its full 30 days once it is there, and the day that matters is the day we receive your message; the parcel itself can arrive in Little Rock after day 30 as long as you wrote inside the window.

Returns address: Little Rock, once you hold an authorization

Destination: our office at 815 Reeder Rd, Little Rock, Arkansas. Nowhere else. Nothing travels back to China, and no partner address is handed out for a return. The office keeps no stock, which is why a parcel that turns up without a reference number cannot be tied to an order; wait for our email, then post. The street address is repeated in that email and again at the bottom of this letter.

Condition: unworn, unwashed, every tag attached

Send the dress back as it arrived. Tried on at home: fine. Washed, altered, worn beyond a try-on, or missing its tags: not returnable. A dress with makeup at the neckline, deodorant on the lining, perfume, smoke, pet hair or a hem someone pinned cannot be sold again, and one that fails this check goes back to you at our expense with photographs of what we found. That is the whole list. Every dress on the site can be returned; nothing is excluded by category, and we sell no gift cards.

How to start: 2 channels, 1 authorization

Channel 1: email contact@cheerfulshopping.com. Channel 2: the message form at cheerfulshopping.com/pages/contact. Say which order, which dress and why. Within 12 hours on business days a return authorization comes back with a reference number, the Little Rock address and, when the postage is ours, a prepaid USPS label. Fold the dress flat, slip the reference number inside, and hold on to the tracking receipt if you paid the postage: a return with no tracking that vanishes in the mail cannot be refunded.

The reason has 2 jobs. It settles who pays the postage, and a reason like "runs small" is added to the product page for the next reader. It never decides whether the return is accepted.

Who pays: by reason

Your reason: you pay the postage

Wrong size for you, a color you did not like, a change of heart. You cover the postage to Little Rock, and the $5.95 paid for shipping on the way out stays paid. An order that shipped at $0 has nothing to lose there.

Our fault: we pay, and the outbound shipping comes back too

A fault in the dress, damage on the way, the wrong dress in the bag, a dress that is not what its page showed. A prepaid label arrives by email, you pay nothing to send it back, and the refund covers the shipping you paid at checkout as well.

The 7 situations: your step, our step, the refund date

1. Changed your mind

Write inside the 30 days, post the dress with the reference number, and the dress price is refunded within 3 business days of the check at Little Rock. Postage: yours. The outbound $5.95: not returned.

2. A fault in the dress

A seam that opened, a zip that jams, a mark from the factory. In the 7 days after delivery, reply with the order number, plus 2 photographs, 1 of the fault and 1 of the outer packaging, then pick a new dress or the full amount back with the shipping included. The dress usually stays with you; if we do need it back, the label is prepaid.

3. Damaged in transit

Same 7 days, same 2 photographs, same choice between a new dress and the full amount. The claim against the carrier is our job, not yours.

4. The wrong dress

The style or the size on the tag is not what you ordered. In the 7 days after delivery, send the order number, 1 photograph of the inside label, and 1 of the packing slip. We answer with a prepaid label, and the right dress leaves the partner as soon as you reply; if that size is gone by then, the whole amount is refunded. Nothing waits for the wrong dress to reach Little Rock.

5. Not as described

This is its own case, apart from the wrong dress. You received the dress you ordered, but the color, the fabric, the length or the cut is not what the product page showed, and the gap is bigger than a shade on a screen. Send 1 photograph of the dress next to its listing, inside the 30 days. We pay the return postage, refund everything including the outbound shipping, and correct the product page within the week. A shade that reads differently on a screen belongs to the Disclaimer; a different fabric or a different cut belongs here.

6. Never arrived

Delivered on the tracking, absent from the doorstep: allow 48 hours, then message us and the search with the carrier begins; the Shipping Policy sets out the 48 hours and the 7-business-day rule for a parcel whose tracking has stopped. A parcel the carrier cannot find: new dress or full refund, shipping included, your pick. A parcel you turned away on delivery, or one the carrier bounced over a bad address: the dress price is refunded once the parcel is back in our hands, minus the $5.95 outbound shipping when the order was under $55.

7. Cancelled in time

Within 24 hours of ordering, 1 email carrying the order number cancels the order, or changes the size or the address, and the money for a cancelled order goes back the same business day. After 24 hours the partner is already packing, and the road home is the return above.

Money: $0 restocking, 3 business days to refund, then the bank's 3 to 10

Restocking fee: $0. Inspection fee: $0. Deductions beyond the outbound $5.95 named above: none. A returned dress is checked on the day it reaches Little Rock and the refund is issued within 3 business days of that check, back to the card you paid with. After that the bank's own timing applies: a further 3 to 10 business days before the money shows on your statement, a stretch that belongs to the bank and not to us. Our confirmation email states the day we sent the refund; quote that date to your bank if it asks for one.

A swap is 2 transactions, not 1. Buy the new size or style first, whenever you like; the first dress comes back on its own return, so the new one is never held up by the old one.

Keep the authorization email. It holds the address, the reference number and the day your 30 days began, which is all a return needs.

With thanks, Cheerful Shopping

Seller details

Operated by: MEGAN FAYE WARD LLC, trading as Cheerful Shopping
Tax number (EIN): 99-4502541
Office and returns: 815 Reeder Rd, Little Rock, AR 72206, United States
Email: contact@cheerfulshopping.com
Phone: +1 (479) 502-9391
Message form: cheerfulshopping.com/pages/contact
Weekday hours: Monday to Friday, 7:00 AM to 6:00 PM (CT)
Replies: within 12 hours on business days