Track an order

2 things open an order on this page: its number, printed on the confirmation email, and the email address it was paid with. Type both into the box on this page and the order shows the stage it has reached. The rest of this letter explains the stages, the silences between them, and what is worth doing when a parcel and a screen disagree.

The box on this page: 4 stages, from placed to delivered

Placed. Payment confirmed. Shipped. Delivered. The box marks the stage your order has reached and shows the state of the payment beside it, reading the same record the office reads, so a box that says shipped means the parcel has left the partner, and a box still on payment confirmed means the parcel is being packed.

The tracking number: born at the partner's outbound scan

No number exists until the parcel is scanned out at the supply partner in China. That scan creates the number, the dispatch email brings it to you within the minute, and the carrier's own tracking page shows the scans that follow. Until then, nothing can be looked up. Quiet is the normal state of a new order, not a sign of one forgotten.

Day 1 of packing: a weekday order placed before 4:00 PM Central

Before 4:00 PM Central on a weekday: that day is day 1. Later than that, or on Saturday, Sunday or a federal holiday: day 1 is the business day that follows. From day 1 the count runs in business days, 2 to 4 for packing, then 7 to 11 for the trip.

The trip: 7 to 11 business days, USPS for the American stretch

A tracked international line carries the parcel out of China, and from the port of entry USPS takes it to your street. Over the ocean the scans are sparse. At a hub they pause. Once USPS has the parcel they come daily. The 9 to 15 business days printed on every dress page are the 2 to 4 of packing and the 7 to 11 of travel laid end to end.

Import duty: cleared before the flight, so the driver collects nothing

Every parcel leaves China with the duty and the import tax paid by us, and the total on your confirmation email is the last money involved. A driver, a text or a card asking for a customs charge is a mistake or a scam: pay nothing, keep the reference, and tell contact@cheerfulshopping.com the same day.

No fresh scan for 7 business days: ask for a trace

International tracking pauses for days at a time, and a pause is not a loss. 7 business days with no new scan is the line. Send the order number to the email above and a trace request reaches the carrier that same business day, with the answer relayed to you as it comes.

Delivered on the screen, not in your hands: 48 hours

The delivered scan sometimes beats the parcel by a day. Allow 48 hours. Ask whoever shares your address, and the front desk if the building has one. Then, if nothing has appeared, send us the order number: the carrier begins a search, and a parcel the search fails to recover is replaced, or its price plus shipping comes back to you, whichever you prefer, under the Refund and Returns Policy.

Business day 15 with no parcel: the trace is ours, the choice is yours

Count 15 business days from day 1 of packing. No parcel by then: send the number of the order, and the carrier hears from us; the Shipping Policy sets out what you may choose while the search runs, and a full refund is among the choices.

A wrong address: 24 hours to fix it

Within 24 hours of the order, 1 email carrying the order number and the right address corrects it before packing. After that the parcel is booked to the address you gave, and no international parcel can be redirected once it has flown. A parcel returned to us over a bad address falls under the Refund and Returns Policy, so 10 seconds spent rereading the ZIP code and the unit line before you confirm are 10 seconds well spent.

From the Little Rock office, Cheerful Shopping

Seller details

Operated by: MEGAN FAYE WARD LLC, trading as Cheerful Shopping
Tax number (EIN): 99-4502541
Office and returns: 815 Reeder Rd, Little Rock, AR 72206, United States
Email: contact@cheerfulshopping.com
Phone: +1 (479) 502-9391
Message form: cheerfulshopping.com/pages/contact
Weekday hours: Monday to Friday, 7:00 AM to 6:00 PM (CT)
Replies: within 12 hours on business days