Short answers
17 answers, sorted by where you are. Reading before you order: start with the first 5. A parcel already in the air: the middle 6. A dress going back: the last 6. Each answer is short on purpose, and the page it names holds the longer version.
Delivery time: 9 to 15 business days after the order
2 to 4 business days of packing in China, 7 to 11 of travel, counted on weekdays only, federal holidays excluded. The Shipping Policy gives the cut-off hour and names the 2 Chinese holidays that slow things.
Shipping cost: $5.95, or $0 once the dresses reach $55
Per order. Not per dress. The $55 is the dress total before tax and before a code, and 2 of the $28.99 dresses clear it together. Fee rules: the Shipping Policy.
Where the dresses come from: supply partners in China, duty prepaid
Each dress is packed by the partner that stocks it and flown out with the import duty settled. Little Rock, Arkansas is the office and the returns address; no stock is kept there. At delivery, nothing is owed. Origin and duty, at length: the Shipping Policy.
Sizes: S to 2XL on every style, chosen by the inch chart
All 30 dresses run S through 2XL, US 4 to 22. Each page carries the chart in inches, bust to hips, and a line on which size to pick between 2. Measure, then choose; the Disclaimer explains why a Medium in 1 style is not a Medium in another.
Ways to pay: 4 card brands through Stripe, with PayPal being connected
Visa, Mastercard, American Express or Discover, debit or credit, in US dollars. PayPal is being connected, and a PayPal button that shows before the connection is live does not complete a payment. The Payment Policy has the rest.
Tracking: 1 number, sent when the parcel leaves the partner
The number arrives by email at the partner's outbound scan, once packing is done. Before that, nothing. The Track an order page tells you which stage an order is at, from its number and your email.
A driver asking for money: refuse, and tell us the same day
Duty and import tax were paid on our side before the flight, so no charge is due at delivery. Decline it, note the carrier and any reference, and email contact@cheerfulshopping.com that day. The argument with the carrier is ours, and the Shipping Policy says so under import duty.
Alaska, Hawaii, PO Boxes and abroad: outside the route today
The checkout delivers to street addresses in the 48 mainland states and in Washington, DC. Alaska, Hawaii, the territories, military addresses, PO Boxes, addresses outside the United States: none can be selected. When that changes, the checkout menu changes first. The full list: the Shipping Policy.
Cancelling or changing the address: 24 hours from the order
1 email with the order number, inside 24 hours, cancels the order or corrects the address; a cancellation is repaid that business day. After 24 hours the partner is packing, and a dress you no longer want comes back as a return. Both steps: the Refund and Returns Policy.
A parcel marked delivered that is not there: 48 hours, then a search
Wait 48 hours and ask at the front desk, or whoever else has a key. Still nothing: quote the order number and a carrier search begins. A parcel the search does not turn up is replaced, or paid back in full, your pick. The Shipping Policy counts the 48 hours.
A parcel past business day 15: our trace, your choice
Email the order number. We ask the carrier where it is and report back, and while the search runs you can wait or take a full refund; the Federal Trade Commission's rule on mail and internet orders gives you that choice, and the Shipping Policy repeats it.
Returns: 30 days from delivery, $0 restocking, back to Little Rock
Email or use the form within 30 days of the delivery scan, wait for the authorization with its reference number, then post the dress unworn and unwashed with the tags on. The Refund and Returns Policy has the condition rules and the 7 situations.
Return postage: yours for a change of mind, ours for a fault
A size that turned out wrong, a shade you did not care for, a change of heart: the postage to Little Rock is yours, and the $5.95 paid for outbound shipping stays paid. A fault, damage, a wrong dress, a dress unlike its page: a prepaid label comes by email and the outbound shipping is refunded as well. Who pays, reason by reason: the Refund and Returns Policy.
A damaged or faulty dress: 7 days, 2 photographs, then a new dress or a full refund
7 days from delivery. Email the order number, 1 photograph of the problem and 1 of the packaging. Pick a replacement or the whole amount back, shipping included. The dress itself usually need not come back. Situations 2 and 3 of the Refund and Returns Policy.
The wrong dress, or not the dress on the page: our postage, your choice
A different style or size on the label: 1 photograph of the label and 1 of the packing slip, and the correct dress goes out the moment you answer. The dress you ordered, but in a color, fabric or cut the page did not show: 1 photograph beside its listing, inside the 30 days, our postage, a full refund, and the page corrected within the week. Situations 4 and 5 of the Refund and Returns Policy.
Refund timing: 3 business days from us, then 3 to 10 from the bank
A refund is issued within 3 business days of the inspection in Little Rock, or the same business day for a cancellation, to the card that paid. The bank then takes 3 to 10 business days to post it. The confirmation email names the day it left us. The last section of the Refund and Returns Policy has the rest.
A person to talk to: email, phone, the form, weekdays 7:00 AM to 6:00 PM (CT)
Email contact@cheerfulshopping.com, call +1 (479) 502-9391, or use the message form at cheerfulshopping.com/pages/contact. A reply comes within 12 hours on business days. The chat bubble answers general questions from these pages and cannot see an order, so anything with an order number goes by email.
With thanks, Cheerful Shopping
Seller details
Operated by: MEGAN FAYE WARD LLC, trading as Cheerful Shopping
Tax number (EIN): 99-4502541
Office and returns: 815 Reeder Rd, Little Rock, AR 72206, United States
Email: contact@cheerfulshopping.com
Phone: +1 (479) 502-9391
Message form: cheerfulshopping.com/pages/contact
Weekday hours: Monday to Friday, 7:00 AM to 6:00 PM (CT)
Replies: within 12 hours on business days